This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be read in conjunction with them:
https://tilesmartuae.com/terms-and-conditions
Please read this policy carefully before making a purchase from TilesMart UAE. This policy outlines important details about our shipping and delivery practices.
We provide a range of shipping options to meet your needs. Some products may be shipped directly from our trusted third-party suppliers.
We offer free delivery within Dubai for orders above AED 1000. Delivery time for these orders typically ranges between 2 to 3 business days.
For orders below AED 1000, the following rates apply:
| Shipping Type | Location | Charges |
|---|---|---|
| Standard | Within Dubai | AED 150 |
Currently, we do not offer international shipping. Orders are only processed and delivered within the United Arab Emirates.
Yes, delivery to remote or border areas within the UAE is subject to availability and logistics partner approval. If your area is not serviceable, we will inform you promptly.
In rare cases of unexpected delays, our team will notify you with the revised expected delivery timeline. We aim to keep communication transparent and timely.
Please refer to our Return & Refund Policy for complete details:
https://tilesmartuae.com/refund_returns
If you have any questions about shipping or delivery, please feel free to reach out:
📞 0557669754
📧 tilesmartuae@gmail.com
We are available during business hours to assist with your inquiries and are committed to addressing your concerns in a timely manner.
