Thank you for shopping at Tiles Mart UAE. We value your satisfaction and strive to ensure a smooth shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
We accept returns only under the following conditions:
The item is damaged, defective, or incorrect.
The return request is made within 3 days of delivery.
The item is unused, in its original packaging, and in resalable condition.
We reserve the right to refuse returns that do not meet these criteria.
Certain items cannot be returned, including:
Once we receive and inspect the returned item:
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
We do not offer direct product exchanges. If you wish to get a different item, please initiate a return (if eligible) and place a new order.
If your order arrives damaged or you receive the wrong item, please contact us immediately with photos and details at:
We will prioritize resolving the issue quickly.
If you have questions regarding returns or refunds, feel free to contact us:
